EvoSapienSupport
We can help with questions about the app, subscriptions and your data.
Contact us
Write to support@evosapien.app. We reply within 10 working days.
Delete your account and data
You can delete your account in the app: Profile → Settings → Delete account.
If you cannot access the app, write to us from the email address linked to your account. The button below opens a ready-made email.
Email us to delete your account
Your account, coach memory, ready replies, technical records and consent to the documents are deleted right away. Analysis results are not linked to the account and are deleted automatically after 30 days. Deleted data disappears from backups within 30 days. We keep purchase records for as long as the law requires. Data on your phone is deleted together with the app.
Deleting your account does not cancel your subscription; cancel it separately.
Cancel a subscription
- iPhone: Settings → your name → Subscriptions → EvoSapien → Cancel Subscription.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → EvoSapien → Cancel subscription.
Cancel at least 24 hours before the end of the current period; access remains until it ends. Refunds are handled by the App Store or Google Play under their rules.